Design end-to-end holistic experience, from discovery to ideation, testing, and prototyping of the ideal user experience

Define, test, and iterate on the interaction design of new and existing features (user-flows, detailed product wireframes, prototypes)

Lead user research to guide product design decisions (contextual inquiry, usability testing, competitive analysis, etc.)

Ensure key features of the product are easy to use and delightful

Influence product and design direction through compelling storytelling that communicates a clear UX vision to all the stakeholders

Design clear and visual UI that is consistent to the design system

Work with developers to ensure the best execution of designs and subsequent iterations

Drive the collaboration and build strong partnerships with Product Managers, Engineering, Technical Writings, Customer Success teams to collaboratively create, align, and execute the business goals

Own the holistic UX process for Grafana Incident

Have a strong user-centric approach when making decisions

Prototype and validate insights into ideas

Work closely with product teams and developers to design solutions that align with business needs 

Source candidates for UX/Product Research interviews and studies

Maintain database of respondents according to ethical and legal guidelines

Implement a new ResearchOps practice 

Help designers, researchers and product managers to recruit the right users for interviews and studies

Shadow research sessions and support designers, researchers and product managers to sinthesize research findings 

Screen and schedule calls and research sessions with respondents

Work in Ethnio and User Interviews application to support respondent journey from filling in screener, scheduling the session to redeeming the incentives (if applicable)

Experience with in-depth interviews, usability sessions, card sorting studies, questionnaires 

Articulate the problem we are solving together with the client and team, taking into account context and constraints. Align on impact goals.

Use suitable User Research frameworks to further understand the people we are building the solution for. (Eg: Observations, Expert Interviews, Surveys, Interview, etc).

Build on existing user segments and work closely with the client to understand what kind of user testing will make the most sense for the project.

Identify key pain points, improvement/innovation opportunities and concepts for development. (Ideal method: Focused Personas & User stories)

Design App Architecture: demonstrate how users will navigate the experience to accomplish desired tasks.

Provide visual sketches of the app’s layout and functionalities. Refine them into presentable wireframes for client presentation. Get consensus from the client throughout the process. 

Development Package: work together with UI designer to create detailed specifications showing exactly how each interaction will work.