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A Product Designer II with 4 years of experience in B2B SaaS, and Cloud-based platforms. I have fun designing technology that solves problems for people and have a data-driven approach.
A cross-squad collaboration to enable Site Reliability Engineers (SREs) to quickly get help during an active incident. This feature increased product discovery by 40%.
Here are 3 interesting examples on how I leveraged product-usage data to influence my team's decision making and product direction.
A pre-built dashboard that enabled Site Reliability Engineers and stakeholders to capture incident data for post-incident reports. A key feature that unblocked deals with prospect customers.
How I designed an MVP app to break into the loyalty programs of the retail industry in Qatar.
Clients of this NGO were unable to successfully onboard onto their platform's first (and long) steps. A sea of customer support tickets were being raised overwhelming the support team.
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